Homecare
WITH YOU EVERY STEP OF THE WAY.
Buying and owning a home is a significant life milestone, but it shouldn’t be daunting. Our goal is to guide you through a seamless experience. From those first steps in your new home, to questions about homeownership, to support after you move in, we are always there with a helping hand.
Orientation
NEW HOME ORIENTATION
Our homecare team will contact you closer to your move-in date to introduce you to your new home. During this appointment, they will tour you through your newly completed spaces, explain the features of your Ikonik home and answer any questions you may have. Feel the excitement and let your imagination take over as you visualize how you will decorate.
Move In Day
HELLO NEW HOME!
It’s arrived — the big day you have been waiting for!
We are so excited to welcome you into your new home as an official Ikonik homeowner. A member of our team will be in touch to provide you with your keys and garage remotes. You will also receive a homeowner guide uniquely tailored for your home, along with your portal code and login instructions, warranty information, and other specifics. Now comes the fun part — it’s time to express your style with furnishings, colour, and décor.
Aftercare
ONGOING HOMECARE
Getting settled in and adjusting to your new environment takes time. Please do not hesitate to reach out to us if you need support with any features of your Ikonik home, clarification on details, or a tutorial refresh – we are here to help. We are dedicated to providing exceptional service and enduring value to our homeowners, and we encourage you to contact us.
If an item is not functioning correctly or needs troubleshooting, please book a service request through the homeowner portal. A member of our homecare team will be in touch to provide support.
New Home Warranty
FOR YOUR PROTECTION
Every home built by Ikonik is backed by the 2-5-10 New Home Warranty program. This means your home has been built according to the regulations set out by the BC Building Code, the Homeowner Protection Office, and our warranty provider. You can rest assured knowing that your home is covered — protecting you against the unexpected
Frequently Asked Questions
I need to reschedule my appointment, who do I contact?
Please send an email to
Our homecare team will be in contact to schedule a new time that works for you.
Are service appointments available for evenings or weekends?
Service appointments are only available Monday – Friday, 8:30am – 4:30pm
Where is the main water shut off?
The main water shut off is located in the garage storage room. If you need further assistance, please reach out to us.
How do I get my visitor parking passes?
Please reach out to your Strata Property Manager, they will be able to best assist with this inquiry.
Where can I find the appliance manuals for my home?
The appliances manuals would have been provided to you on possession day. Depending on the manufacturer, you may be able to obtain the manuals on their website. If you need further assistance, please reach out to us.
